Installation & Warranty Support & Repair Business. Electronic Appliance servicing for Major Manufacturers, Retailers & Insurers Run Under Management.
Ref. AD030
Location : South West
Asking Price : £225,000
This independent family owned Company is the leading business for TV / appliance repair and installation work in the South West. The work is dealing with TV repair & installations and domestic appliance repairs for many major manufacturers, retailers and insurers of electrical goods such as Dixons/Currys, Argos, John Lewis, Panasonic, Samsung, Sony, Domestic & General, and numerous local independent shops.

The business has more than a dozen repair contracts in place. The contractors pay a fixed price per job for all repair requests that are passed on from the contractor. It also offers chargeable services direct to the public, amounting to 15% of turnover.

If a customer buys an electrical device or appliance and then needs to have it repaired under warranty or extended guarantee, this company does the work on behalf of the retailer/manufacturer/insurer. The business offers an expert repair service for a wide range of different appliances and is the only such repairers in their territory, having taken on the business of the local competitors recently.

The business operates a centralised call centre which co-ordinates all jobs and operates a bespoke CRM system with web based diaries and work plans, enabling immediate feedback from the field engineers via their smartphones for parts & invoicing purposes.

There are six technicians who are home based and are dotted around the region. Each employee has a branded van and undertakes 7-10 calls per day. On any given day two or three of the technicians will be workshop based dealing with repairs that cannot be completed in-home. There are a further four administration staff taking calls, arranging home visits, maintaining the diary and ordering / receiving spare parts.

Posted Apr 10, 2013

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